Freshdesk
Zendesk
Intercom
LiveAgent
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
Inuvika OVD Enterprise
flexVDI
Evolve IP Virtual Desktop
Maxta Hyperconvergence Software
LISTEQ Cloud Desktop
Neverfail Workspaces
Citrix Virtual Apps and Desktops
Nfusion
Inuvika OVD Enterprise is a digital workspace platform that delivers Windows and Linux apps and desktops to any device. It was built with simplicty of administration in mind. You'll be an expert in less than a day.
Inuvika OVD Enterprise gives users secure access to their work apps and data from anywhere. Inuvika embraces the zero-trust principle, widening usability for BYOD. Using our resource containerization technology with a Linux base, Inuvika OVD Enterprise allows data centers to run more efficiently, using as little as 50% of the infrastructure capacity of competitors while lowering their carbon footprint at the same time.
OVD Enterprise eliminates most Microsoft license requirements including SQL server licenses, with the exception of RDS CALs for Windows apps. It is a single price, all inclusive subscription that includes an enterprise secure gateway, so there is no need for a separate product like NetScaler.
Inuvika OVD Enterprise can be installed on-premises, in the cloud, or in a hybrid environment. It is also available as a managed service from Inuvika Partners around the world. With the move to public cloud and consumption-based computing, the controls that are built into Inuvika OVD can reduce consumption dramatically.
Freshdesk Inuvika OVD EnterpriseNo features have been listed yet.
Inuvika OVD Enterprise's answer:
Inuvika is built on a Linux platform so avoids most Microsoft/Windows licensing and can still deliver Windows and Linux apps. Inuvika's resource containerization can help pack more users onto a server. The net result is an over all lower cost environment. It can be less than 50% of the TCO of Citrix. MFA is built in so additional cost savings can be achieved by using the native MFA rather than a third party.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
flexVDI - The Open Full-Stack VDI Solution
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Evolve IP Virtual Desktop - Evolve IP has been enabling businesses to deploy both cloud computing and cloud communications services on a single, unified platform.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Maxta Hyperconvergence Software - Maxta Hyperconvergence Software is a complete virtual desktop infrastructure software solution that helps you to maximize your existing IT resources.