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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than IOctopus. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago
There is a tool that was presented here, that looks like Ayoa: Octopus. Source: 12 months ago
Hi! I would just like to let you know that the IOctopus mind maps have made it possible to get free access for teachers, students and other educators. So if you are in education and have been looking for a awesome free online service, welcome you to try it! https://ioctopus.online/. Source: about 1 year ago
Hi, IOctopus has a free plan, it is nice service and allows you to share links to the map, embed an interactive map on your website and there is export to images. Source: over 2 years ago
Hi, check out IOctopus.online. It works on all devices, as it is an online service. There is a free plan, and there are inexpensive paid extended versions. Source: over 2 years ago
Try IOctopus https://ioctopus.online/ , it has flexible organic branches-tentacles, maybe what you're looking for. Source: over 2 years ago
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