Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

iRedMail Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

iRedMail mentions (3)

• Ask HN: Custom domain for personal email – yay or nay?

  Yay! I use the free version of iRedMail [0] under OpenBSD since 2017 and every email I send gets through with any issues (except the first days when I screwed up my SPF/DKIM configuration). [0] https://iredmail.org/. - Source: Hacker News / about 1 month ago

• Selfhosted backup solution for iCloud Backup

  For photo I use Immich. For contact and calendar I use my own mail server (iRedMail). For Cloud I have my own nextcloud server. With nextcloud you can sync contact and calendar of uou don't have a mail server likes iRedMail. Source: almost 1 year ago

• I am highly excited and overjoyed to share this post.

  I used to spend all my time maintaining e-mail quirks for my server. Adjust this, updated that, fix this breakage, yada yada. But then I decided to setup iRedMail which uses postfix, dovecot, certbot, roundcube, spamassasin, mariadb, ldap and all the bells and whistles. All I have to do now is make sure I don’t break it doing any software upgrades on freebsd. 10/10 scores after configuring and blacklist free. Source: about 2 years ago