Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

itch.io Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago

itch.io mentions (7498)

• Featured Mod of the Month: Phil Ashby

  Publishing on platforms like itch.io are a great way to get feedback (but see comments about comments earlier!) and to see if an idea is worth pursuing. Self-published mini-games are also a good way to scratch that gamedev itch when it isn't your day job too - I should push a couple myself actually! - Source: dev.to / 3 months ago

• I randomly got MK11 booster when I haven't played the game for almost 4 years. Is my account compromised or something?

  This guy might not be farming. I'm not, but I have hundreds of cheap games from early humble bundles, huge itch.io fund raiser bundles, etc. Source: 7 months ago

• [SUGGESTION] If you liked The Painscreek Killing and Obra Dinn...

  I just found this game on itch.io and it's SO GOOD! Source: 7 months ago

• System Suggestions

  Combat is as gritty as the GM makes it. Healing is TOUGH out of the box, so by default it is already pretty gritty. In fact, part of the crew premise is players can have a few 'cast of characters' that sub in when a PC is in a rough spot. You as the GM choose what type of physical harm to give out, and how often - so it's pretty controllable. Like I said, look at itch.io for some alternate healing ideas if you... Source: 7 months ago

• Civitai dropped by its cloud computing provider after reports of possible CSAM

  I have just registered at itch.io and paid $10 for kudos. I don't have a GPU-equipped PC, I am just curious about the Horde system. Downloaded the client to my Windows laptop and ran it to generate a 512x512 picture of Julia fractal (my test prompt) with the Midjourney model, there seemed to be no SDXL models to choose from. It took about a minute to generate. The 2nd generation (with the same prompt), which took... Source: 7 months ago