Freshdesk VS JivoChat

Compare Freshdesk VS JivoChat and see what are their differences

EcholoN

Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured

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Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

JivoChat

JivoChat is a live chat that enables you to talk to visitors on your website

Landing page //
2022-01-28

Landing page //
2023-06-28

Freshdesk

Website: freshworks.com
Pricing URL: Official Freshdesk Pricing

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JivoChat

Website: jivochat.com
Pricing URL: Official JivoChat Pricing

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Freshdesk features and specs

User-Friendly Interface
Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
Comprehensive Feature Set
Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
Multi-Channel Support
Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
Customizable
The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
Scalability
Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
Reliable Support
Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

JivoChat features and specs

Multi-Platform Integration
JivoChat integrates seamlessly with multiple platforms such as websites, social media channels, email, and phone, allowing businesses to manage all customer communications from a single interface.
Real-Time Visitor Monitoring
The software offers real-time visitor monitoring, giving businesses insights into how customers are interacting with their site, which can help in targeting proactive chats.
Customizable Chat Widgets
JivoChat offers a high level of customization for chat widgets, enabling businesses to align the chat interface with their brand identity and improve user experience.
Mobile App
JivoChat has mobile applications for both iOS and Android, allowing customer service teams to respond to inquiries on-the-go.
Omni-Channel Support
The platform supports various communication channels, including live chat, phone, email, and social media, centralizing customer interactions.
Automated Messages and Bots
JivoChat offers automated message features and bots to help businesses promptly address customer inquiries and provide immediate assistance even during off-hours.

Possible disadvantages of JivoChat

Limited Free Plan
The free version of JivoChat is quite limited, potentially requiring businesses to subscribe to a paid plan to access more advanced features and capabilities.
Complex Initial Setup
New users may find the initial setup complex due to the range of features and customization options, which can require a steep learning curve.
Integration Issues
Some users have reported issues with integrating JivoChat with other CRM systems or third-party applications, which can hinder its overall utility.
Performance on Older Devices
Performance can be inconsistent on older or less powerful devices, potentially causing slow response times and negatively impacting customer service efficiency.
Limited Analytics
The platform’s built-in analytics might be less comprehensive compared to other specialized analytics tools, limiting the depth of insights businesses can obtain.

Analysis of Freshdesk

Overall verdict

Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Analysis of JivoChat

Overall verdict

JivoChat is generally considered a good live chat tool for businesses looking to improve customer support and communication.

Why this product is good

JivoChat offers a multi-channel communication platform, allowing businesses to interact with customers via chat, voice, email, and social media.
It provides robust integration capabilities with platforms like CRM systems, email services, and e-commerce platforms, which can streamline business operations.
The user interface is intuitive and easy to use, making it accessible for both small and large teams.
JivoChat includes features such as real-time visitor monitoring, customizable chat widgets, and proactive chat invitations to enhance customer engagement.

Recommended for

Small to medium-sized businesses seeking to provide immediate customer support and enhance user engagement on their websites.
E-commerce platforms looking to offer customer service and resolve inquiries quickly.
Businesses that require a multi-channel communication tool to interact with customers across various platforms.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

JivoChat videos

+ Add

JivoChat Review - Unlimited Live Chat On WordPress & Omnichannel Customer Service

Category Popularity

0-100% (relative to Freshdesk and JivoChat)

Freshdesk

JivoChat

Customer Support

85 85%

Customer Support

15% 15

Help Desk

94 94%

Help Desk

6% 6

Live Chat

0 0%

Live Chat

100% 100

Customer Service

100 100%

Customer Service

0% 0

User comments

Share your experience with using Freshdesk and JivoChat. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and JivoChat

Freshdesk Reviews

Brian Howard

· Owner at BarSight · almost 3 years ago

Does what it says on the box

Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

🏁 Competitors: HelpScout, Zendesk

👍 Pros: Straightforward|Free basic plan

👎 Cons: Missing a feature

9 Best Tidio Alternatives Compared

Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.

Source: www.tidio.com

10 Best Freshdesk Alternatives for Businesses in 2024

Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.

Source: www.bolddesk.com

Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)

If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.

Source: www.helpscout.com

Top 13 Freshdesk alternatives and competitors for 2024

Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...

Source: www.zendesk.com

alternatives to Tawk.to - Tiledesk Free Live Chat

Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...

Source: tiledesk.com

JivoChat Reviews

What are alternatives to LiveChat?

You can try JivoChat: Omnichannel business messenger that helps you connect with your website visitors where they are while increasing conversion rates.

Source: www.quora.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

Moog support?
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
CMS with ticketing support
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
Need help picking a ticketing system
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
Beware, read carefully and make conclusions
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
What Ticket Systems do ya'll use?
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago

JivoChat mentions (0)

We have not tracked any mentions of JivoChat yet. Tracking of JivoChat recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshdesk and JivoChat, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

LiveAgent vs Freshdesk

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HelpScout vs Freshdesk