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Freshdesk VS Joomag

Compare Freshdesk VS Joomag and see what are their differences

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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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Joomag logo Joomag

Joomag is the all-in-one digital publishing platform empowering businesses large and small to create, distribute, track, and monetize their interactive content.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Joomag Landing page
    Landing page //
    2022-05-06

Founded in 2009, Joomag is the all-in-one digital publishing platform offering a suite of integrated solutions for every content marketing, digital publishing, corporate communications, and sales engagement need. Headquartered in San Jose, CA, the company delivers a unique, solution-based approach with its powerful flagship Crater™ Editor. Over 500,000 businesses both large and small are already creating, distributing, tracking, and monetizing their online content from a central platform, streamlining workflows and becoming more productive in the process.

Freshdesk videos

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Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Joomag videos

+ Add

Joomag Demo

More videos:

  • Tutorial - How to create an online magazine using Joomag
  • Tutorial - How to create a JooMag
  • Review - Joomag - Digital Publishing Platform

Category Popularity

0-100% (relative to Freshdesk and Joomag)

Freshdesk

Joomag

Customer Support
100 100%
Customer Support
0% 0
Digital Publishing
0 0%
Digital Publishing
100% 100
Help Desk
100 100%
Help Desk
0% 0
Content Marketing
0 0%
Content Marketing
100% 100

User comments

Share your experience with using Freshdesk and Joomag. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Joomag

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Joomag Reviews

7 Best Digital Publishing Platforms for Your Business
Joomag is an all-round digital publishing platform offering interactive content creation, multi-channel distribution, corporate communication, performance tracking, and monetization. It is designed to meet every publisher’s needs, big or small.
Source: kitaboo.com
The 4 Best Alternatives to Issuu:Free, Similar & Interactive
Here are our top choices if you’re looking for a similar experience: Free Alternative to Issuu: YumpuYumpu is probably your best bet if you are looking for a replacement for Issuu’s free version. Yumpu offers a nice free version. Once you want a bit more, you’ll be looking at the paid plans immediately, and having paid subscriptions is available at $399/month. Learn more...
Source: www.readz.com
How to find the right digital publishing platform
Joomag claims to be the “all in one digital publishing platform”. Just like PaperLit it features integrated solutions that go from content design and creation to distribution to marketing. You can start from a PDF version of your content or you can create your magazine from scratch using their online editor. You can incorporate videos, plugins, music and slideshows. It has a...
Source: www.paperlit.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

Joomag mentions (0)

We have not tracked any mentions of Joomag yet. Tracking of Joomag recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshdesk and Joomag, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

FlippingBook - FlippingBook changes the way you present your documents

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Readymag - Readymag is a design toolkit that helps create immersive digital experiences without developers in days, not weeks.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Yumpu.com - The UK’s favourite all-inclusive online magazine package

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