Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Klima Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Klima mentions (6)

• Curious why gas prices suddenly went up by 30 cents? Blame Inslee the the carbon auctions. Read more here

  Klima Holdings W LLC They're fighting climate change by buying credits and reselling for a profit. They are not a WA energy company that ultimately is mandated to purchase carbon credits to continue operating in WA. Source: about 1 year ago

• Built app to gamify reductions in carbon emissions

  I read that you wanted to create an App for a gym company. Have you thought about applying for a position at https://klima.com/ ? If I were in your shoes, I would definitely do so. They may be in Berlin but they'll probably be into hiring someone young and passionate for the cause like you are, or keeping you on record. Or, since you asked if KhanAcademy is available in the UK, at least recommend you a British... Source: over 1 year ago

• Work Benefits / Perks

  I work for a small startup in Berlin (Klima) and I’ve had very similar conditions in my previous company of a similar size (20-30 people). It’s definitely not the norm here though, so I consider myself lucky to work in these progressive environments. Source: over 2 years ago

• Google said it had successfully ‘slowed down’ European privacy rules

  Visiting everything in incognito mode has the side effect of being asked each time what I want to do with my cookies. https://klima.com/ is the first website I ever visit that actually manages that properly. - Source: Hacker News / over 2 years ago

• Climate change: IPCC report is 'code red for humanity'

  Actually I do personally offset my personal carbon footprint by taxing myself, via Klima: https://klima.com/ However that's not an efficient way for 8 billion people to get out of this problem. - Source: Hacker News / almost 3 years ago