Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Knowbe4. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago
If knowbe4.com is in header. Move to Phishing test folder. Source: over 1 year ago
Our security team uses them. It always strikes me as bad form when we are told "don't open e-mail from people you don't know" and "don't click on links in e-mails" and then we get e-mail from "knowbe4.com" that says "You've been enrolled in security training, click here to take it". And google flags it as spam.... Source: almost 2 years ago
We use KnowBe4 with our clients for phishing and training. Source: about 3 years ago
I use knowbe4.com and test randomly throughout the year. If a user fails, they have to watch training videos. Everyone pretty much is like "ah you got me" No stress, no fuss. Source: about 3 years ago
You can run a phishing test to all users for free at knowbe4.com thanks to CHO Kevin Mitnick (Chief Hacking Officer). Then you compare your baseline from others that used the same email template. Our company clicked through at 4.5%, the average was 16% for that template. So you can at least get a baseline where you stand. Source: over 3 years ago
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