Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Microsoft Forms Reviews

1. ✓ Adrian | Mobile Forms - Digital Inspections - Enterprise Checklists - Data collection

   | Marketing at Mobile Forms | over 3 years ago
   My home inspection form software review of microsoft forms builder

   This is my review of microsoft forms builder used as a home inspection software.

   As a home inspector, I was trying to use Microsoft forms builder as a gathering information tool through surveys as it is an essential part of understanding the needs and preferences of customers and employees, as well as property investors and homeowners.

   There is evidence that customer satisfaction surveys increase customer engagement by differentiating your brand and showing that you care about yourself. Similarly, employee surveys are essential to measuring internal engagement within organizations. This underscores the need for robust tools that effectively report survey/survey responses in a measurable way so that results can facilitate decision-making. That's where MS Forms comes in. With an easy-to-use interface, Forms lets you create short surveys or develop surveys for free as part of the Office 365 suite of applications. While there are other third-party alternatives, such as SurveyMonkey, that have survey and query capabilities, Forms is free under the Office 365 subscription.

   The advantage of Forms is that it offers more seamless integration with other Microsoft applications. In the past, Microsoft had InfoPath, which had the same goal but was more complex to design and start.

   One of the features of Forms to note is Dynamic Customer Voice 365. It's a business feedback management application built into Forms that allows easy tracking of customer measurements by introducing real-time survey data into customer records. It comes with project management capabilities that allow you to gather multiple surveys with similar metrics to simplify analysis, so you can understand how customers see your services. Important: You'll need a paid license to access Dynamic 365 Customer Voice, but it's available for a free 30-day trial.

   From a management perspective, Forms enables business leaders to understand the needs and productivity of employees quickly and effectively. For example, ITW's management team used forms to check with employees during the pandemic. It has been invaluable in providing information and measures on productivity, well-being and assessing employees' remote work needs (e.g., need for office equipment and stationery). This form builder allows any device to connect and contribute to a continuous live survey, with results dynamically visible on the backend, so employees can respond to surveys at a company-wide virtual meeting. The management team can then visualize these responses as they arrive and respond live, creating a more conversational feeling, even in a remote environment.

   Engaged employees are 27% more likely to report "excellent" performance. (Source: Gallup) Microsoft Planner Productivity monitoring and task management are an integral part of inter-team organizational alignment; there is evidence that a work environment where employees feel connected when working on projects increases engagement and productivity. Microsoft Planner is a comprehensive task and work management solution that allows teams to stay connected throughout a project, manage their time and organize. The planner allows you to set up due date notifications so that team members receive reminders about the due date, which maintains connectivity and increases responsibility for tasks. In addition, one of the planner's new features allows you to announce tasks in Teams so users can discuss them in the Team channel.

   Other apps I have reviewed like Monday.com or Smartsheet</a" may provide similar features, but being part of the Microsoft 365 suite, Planner can easily be integrated with other applications on the platform. And of course, the value you get from a free app in Planner far exceeds the cost of payment for any third-party application.

   All in all, personally, I think I have wasted enough time on non specialized form builders until I stumbled upon nSpek. It truly changes the game of home inspections for a... home inspector :D

   You can check out more reviews of inspection software I was able to find, so that you can dive much deeper into the whole software comparison as a property manager.

   🏁 Competitors: nSpek, ProntoForms, Google Forms

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Microsoft Forms mentions (16)

• MS Forms: Employee to send form and recieve results on his email depending on which employee emails the form (dynamic)

  When you use the word ‘form’ in a Microsoft context, readers including myself may assume you are talking about Microsoft forms on https://forms.office.com. Source: about 1 year ago

• How does your company do its IT Onboarding?

  Make a Microsoft Forms that they have to fill out. Set it to email you when it's completed. Tell people that they have to fill it out properly or they can't have access to anything. The last thing they had before I got here was on PAPER... ISYN. Source: about 1 year ago

• Microsoft Forms are constantly refreshing and logging out

  You can get to forms.office.com but when you open any form to edit it just constantly refreshes and then kicks you back to a login screen. Source: about 1 year ago

• How To Create A Fillable Form In Sharepoint Office 365?

  Or just use Microsoft Forms, available at https://forms.office.com. Source: about 1 year ago

• Easiest Way to Collect Data from Many People at an Organization

  Could you send out a forms link and then collate the data? Source: over 1 year ago