Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Mizage Divvy should be more popular than Freshdesk. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago
I am a big fan of Divvy (https://mizage.com/divvy/)—while both dated and paid, it has a wonderful feature of a visual tile map you can use. In all other cases I know, there are a bunch of shortcuts to make a window upper-top or something. But in many cases, it is not enough, as I need fine-grain control. - Source: Hacker News / 18 days ago
Ooooo good tip, thanks! This might be a good replacement for Divvy [0], which I used until it EoL’d [0] https://mizage.com/divvy/. - Source: Hacker News / about 1 year ago
I've been using Divvy (https://mizage.com/divvy/) for that for years . Source: over 1 year ago
I love Divvy but it hasn't had an update in forever and basically is abandoned. Hopefully I can finally replace it with this :). Source: over 1 year ago
Gnome has an awesome plugin called gTile, and for Windows/Mac there is a very similar plugin known as Divvy Is there anything similar available for AwesomeWM? Source: over 1 year ago
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