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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Moast. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
I will be scheduling interviews with some of my clients for my SaaS (moast.io) and looking for a template / article with some of the best practices for this exercise. Ideally with a list of some of the best discovery questions to ask to learn more about what they like / don't like about the product. Source: about 1 year ago
Instead try leaning on your existing customers as ambassadors - in the end they are the best advocates for your product. Platform like Moast let you turn your existing customers into Hosts that can connect with shoppers in their communities. It's like influencer marketing but more authentic. Source: about 1 year ago
We offer peer-to-peer showrooms for e-commerce stores through moast.io . Currently at about $2k MRR. It's a super valuable platform but not one that people know they need until they come across it (so not many of search terms to go after). I'm looking to invest in an inbound strategy to go alongside my outbound. Source: about 1 year ago
Maybe one thing I can suggest that could be a good fit for your brand is a platform to connect your shoppers and your existing customers. You can use your existing customers to answer questions from your shoppers or even schedule meetups so they can see the product in person. This would also help you accelerate through your sales cycle. A good platform for this is called Moast (moast.io). Source: almost 2 years ago
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