Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Network UPS Tools should be more popular than Freshdesk. It has been mentiond 113 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
> what software do you recommend for gnu/linux to take input from the UPS to tell the laptop to shutdown? https://networkupstools.org/. - Source: Hacker News / 9 months ago
The Synology software is based on N.U.T. https://networkupstools.org and the Plus 1100 (listed on NUT as the Easy Power 1200) is supported in the native package with the 'blazer' driver. If you have the skills, I would SSH into the NAS and see if the device is 'noticed' or better yet recognised by the USB sub-system when you plug it it. (Normal Linux would use the lsusb command to see devices but I have no NAS... Source: 12 months ago
Others have answered the hardware part of your question. I have not seen much mention about the software to control graceful shutdowns. For this I suggest you look at the ”Network UPS Tool” (NUT for short) project (https://networkupstools.org/). It is mostly manufacturer agnostic with clients for a vast array of hardware components. Source: about 1 year ago
Network UPS Tools is one option: https://networkupstools.org/. Source: about 1 year ago
So no, the NAS does not monitor the battery level. The UPS does that. The NAS just acts on the messages it receives from the UPS via Synology's version of NUT - Network UPS Tools (https://networkupstools.org/). The NAS will first receive the ON_BATTERY/POWERFAIL signal. Then, eventually the BATTERY_LOW signal at which time the UPS will shutdown. So you really need to set a time for it to shut down *BEFORE* you get... Source: about 1 year ago
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