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Freshdesk VS Olvy

Compare Freshdesk VS Olvy and see what are their differences

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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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Olvy logo Olvy

Announce new features with beautiful and effective in-app widgets and standalone pages with our powerful release note tool, and see your release feedback turn into insights.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Olvy Landing page
    Landing page //
    2023-08-30

With Olvy's powerful release note tool, announce new features with beautiful and effective in-app widgets and standalone pages, and see your release feedback turn into insights.

Some of the main features of Olvy are listed below:

In-App Widget - Install directly in-app. Personalize to match your UI. No code required. Get your users’ attention by magically engaging your visitors with eye-catching in-app notification widgets.

Standalone Page - Public product changelog with custom domain and SEO All your releases in one place! Make it easy for your users to browse your past feature updates at their own leisure by hosting them on a dedicated site.

User Feedback - Sentiment Analysis on your user comments See what your users really think about your latest updates with feedback from reactions and comments on releases. You can analyze the results of your releases with Olvy's unique sentiment analysis feature, where you can get a quick understanding of whether the user feedback is positive or negative.

Olvy Dashboard - Forge the path ahead by understanding how your features are performing A powerful dashboard that completes the journey of your feature that starts from the release and ends at the analysis of how it performed, powered by our unique sentiment analysis technology.

With countless other wonderful things in the shop, you make your product team’s life easier with Olvy.

Freshdesk features and specs

No features have been listed yet.

Olvy features and specs

  • Changelog: Yes
  • Feedback: Yes
  • Comments: Yes
  • Slack Integrations: Yes
  • Widget Personalization: Yes
  • Custom Domains: Yes
  • Dashboards: Yes
  • Analytics: Yes
  • Google Analytics Integration: Yes
  • SEO Optimized Content: Yes
  • Team Collaboration: Yes
  • Sentiment analysis: Yes
  • API: Yes

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Olvy videos

+ Add

Introducing Olvy | A powerful release note tool

More videos:

  • Demo - Get started with Olvy | Product Demo
  • Tutorial - How to install Olvy on your website or app

Category Popularity

0-100% (relative to Freshdesk and Olvy)

Freshdesk

Olvy

Customer Support
100 100%
Customer Support
0% 0
Product Changelog
0 0%
Product Changelog
100% 100
Help Desk
100 100%
Help Desk
0% 0
Customer Feedback
0 0%
Customer Feedback
100% 100

User comments

Share your experience with using Freshdesk and Olvy. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Olvy

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Olvy Reviews

We have no reviews of Olvy yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Freshdesk should be more popular than Olvy. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

Olvy mentions (4)

What are some alternatives?

When comparing Freshdesk and Olvy, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Changelogfy - Changelogfy is an all-in-one platform to collect, organize and manage customer and teammates feedback, prioritize and build a product roadmap, and announce product updates.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Changefeed - A beautiful changelog for your product in seconds

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

AnnounceKit - Announce product updates like a boss 😎

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