Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

OpenVAS Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

OpenVAS mentions (6)

• Link CVE to installed applications?

  Otherwise your on the right path checkout the open source Greenbones OpenVAS (this was Nessus before they closed source and became corporate) or Project Discovery Nuclei. Source: about 1 year ago

• What should I be doing as the sole sysadmin for a company to keep up with security?

  Personally, I was lucky enough to get a license to Nessus for my own scanning, however you can use OpenVAS for some free to scan. Scanners aren't 100% correct no matter where you go but it'll give you some things to look at. OpenVAS. Source: about 2 years ago

• Wanting to protect my own homelab

  Https://openvas.org/ OpenVAS is free and fairly capable. It might struggle cpu on a pi... Might need quite a bit of ram, but I'm hoping you've got some beefier kit in your stack. Source: over 2 years ago

• Free nessus equivalent?

  Maybe OpenVAS would fill the bill. It’s been on my list of things to check out. Source: over 2 years ago

• Internal Vulnerability Scanning

  OpenVAS - https://openvas.org Try it first, its free, just download a prebuilt VM and you're off and running. I found it valuable for my clients. Source: almost 3 years ago