Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

PentesterLab Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

PentesterLab mentions (16)

• Where to start?

  For pentesting, look at the below: - https://portswigger.net/web-security - https://pentesterlab.com/ - https://www.hackthebox.com/. Source: about 1 year ago

• Seeking Advice and Opinions

  These codes can be useful in different situations. A good site to test out different types of attacks and recon is: http://pentesterlab.com (mind it has a premium subscription plan but u can use it free). Source: almost 2 years ago

• Simple site Security audit - NoSQL injection, buffer overflow...

  I’d strongly recommend PentesterLab (https://pentesterlab.com/) as they have very real world examples that should be helpful to you. I have no affiliation with this company, just a fan. Source: almost 2 years ago

• Are there any Computer Science activities for a high schooler in Baton Rouge? Things like hackathons, internships, and volunteering at a programming summer camp!

  Https://www.hackthebox.com/ has free retired boxes to punch and it isn't expensive if you want to access new ones. It is security orientated, but you still have to understand the basics and there are plenty of walk throughs. Proving Ground is another. https://www.offensive-security.com/labs/ pentersterlabs has a free tier https://pentesterlab.com/ https://www.udemy.com/ has free courses for about anything If... Source: almost 2 years ago

• Web app pentesting technical tutorials/checklists

  Pentester Lab is another great resource but I can only speak to the paid version. It's great for some of the latest and greatest vulnerabilities in frameworks or software. Source: over 2 years ago