Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than PingCastle. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago
If you're doing assessments of active directory environments - checkout pingcastle.com. It's an easy to use AD assessment tool. They have a free version that you can run to check the output, if you're doing it to assess other's environments they require you to buy an auditors license. Source: almost 2 years ago
Piggy backing off this comment, I strongly suggest you go to pingcastle.com and download their free assessment tool and use it to scan your lab AD. Source: over 2 years ago
I addition to a lot of the other advice here, I strongly suggest you go to pingcastle.com and download their AD security audit tool. It's free and will generate you a nice report in HTML format on the status of your domain. Source: over 2 years ago
Go to pingcastle.com and download their assessment tool and make sure you fix everything it points out, a blank domain scores fairly poorly in their tool with default configurations. Source: over 2 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
NetWrix Auditor - Configuration Auditing of IT Infrastructure
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
ManageEngine ADAudit - ManageEngine ADAudit is a real-time windows active directory auditing tool.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
ARKAD - Active Directory Reporter - Reporting tool for Active Directory and Azure AD with built-in reports on Users, Contacts, Groups, Computers, Security, Tenants, Domains and Roles. Schedule AD Reports, export & email AD Reports to multiple users.