Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Piwigo.org should be more popular than Freshdesk. It has been mentiond 26 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
This is not for everyone, but I host my family photos myself, most recently with this: https://piwigo.org/. I have been doing this since 2007 (started on a different software, called "gallery". Was able to migrate from gallery2 to gallery3 and now piwigo), and so far no major issues. Advantage: I can easily share photos with family, no need for iCloud, Facebook, or indeed any service- they just need a web browser... - Source: Hacker News / 7 months ago
There is also Piwigo which is open-source and can be self hosted. https://piwigo.org/. - Source: Hacker News / 11 months ago
A couple additiona maybe?: - Piwigo great for photo management. Could be used as an alternative to Google Photos - Nexcloud for file sharing. Replacement for Google Drive. Source: about 1 year ago
I use https://piwigo.org/ on a old PC that I installed Linux on. Source: about 1 year ago
I have on my list to evaluate self-hosted image clouds Piwigo and Photoprism but they don't bridge the photogrammetry gap either. It might even be more time consuming if I have to download the assets I'm working on first. Source: about 1 year ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
PhotoPrism.app - PhotoPrism® is an AI-Powered Photos App for the Decentralized Web. It makes use of the latest technologies to tag and find pictures automatically without getting in your way. You can run it at home, on a private server, or in the cloud.
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Google Photos - All your photos are backed up safely, organized and labeled automatically, so you can find them fast, and share them how you like.
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Lychee by Electerious - Lychee is an open-source, free software program for self-hosted photo management. It can be installed on the user's own server or website. The software permits the uploading and management of photos and also makes sharing photos very easy.