Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Planetary. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
This may not be the perfect space for this question, but it's probably close enough. Evan Henshaw-Plath apparently has a new project called planetary.social that uses a protocol called Scuttlebutt (which I've never heard of), which seems to be "open", but MIT licensed. I've always appreciated Evan's politics (he was a key contributor to Indymedia and Riseup.net, if I remember correctly), but I'm not quite sure... Source: about 2 years ago
Rooms are new and only manyverse supports them so far. The new rooms 2.0 is based on go-ssb and there is also a go-ssb pub. With planetary we use go-ssb in the ios app but the older js pubs in the cloud. Source: over 2 years ago
Planetary.social | Go / Swift Devs | Full-Time | Remote | $ Market | https://planetary.social Help us build out secure scuttlebutt as an open protocol for decentralized social media that puts users in control. Work on open source to solve important problems in the world. Planetary is working with twitter's bluesky to build a better future. We're looking dev's who want to work on our decentralized go lang... - Source: Hacker News / almost 3 years ago
Manyverse is a great app, one of several compatible ones which use the secure scuttlebutt protocol. For ios another open source one is https://planetary.social/ which I wrote. - Source: Hacker News / almost 3 years ago
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