Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Qonversion Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Qonversion mentions (5)

• WWDC22 overview: how to integrate and migrate in-app purchases to App Store Server API

  If you still have any questions about the logic behind these updates, please feel free to reach out to us. Qonversion provides a complete cross-platform infrastructure that allows you to make and restore purchases, validate receipts, and provide your app with an accurate subscription status without the need to build your server. - Source: dev.to / about 2 years ago

• What’s new with in-app purchases: WWDC 2022 overview

  We know a thing or two about in-app purchases as Qonversion provides a complete cross-platform infrastructure that allows you to create and restore purchases, validate receipts, and provide your app with an accurate subscription status without the need to build your server. So, If you’d like to learn more about it or have any questions, feel free to ping me in comments here. - Source: dev.to / about 2 years ago

• The new App Transaction API, Enhancements to StoreKit 2 and other WWDC22 updates for in-app purchases

  Once you’ve implemented in-app purchases, don’t forget to use the analytics tools to measure how much revenue each of your products brings. Qonversion provides a complete infrastructure for in-app purchases and allows you to create and restore purchases, validate receipts, and provide your app with an accurate subscription status without a need to build your own server. If you’d like to learn more on how to set up... - Source: dev.to / about 2 years ago

• The Ultimate Guide to Subscription Testing on Android

  We hope you successfully tested your subscriptions and didn’t find any bugs. But even if you did, it’s great news to find them before publishing your app. Implementation of subscriptions has never been easy and requires tremendous resources for developing access management logic — there are so many scenarios and use cases. Qonversion significantly simplifies this process by providing you with ready-to-go solutions... - Source: dev.to / about 2 years ago

• Setting Up Consumable and Non-consumable In-App Purchases

  Before we get started with the creation of consumable and non-consumable purchases, make sure that you already have a Qonversion account and have created your project and register the app. - Source: dev.to / about 2 years ago