Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

RaiseMe Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

RaiseMe mentions (11)

• Hello I am making this post because I am interested I'm UCF but I have no way of comparing their financial aid summary to USF. USF is offering me 32k in merit based scholarships distrusted through 4 years, not including bright futures. Would this be lower or higher at ucf?

  If you are strongly considering USF, check out the raise.me site where you can earn micro scholarships for different things like grades, perfect attendance, volunteering...Not every college participates but USF does so if you want a little extra money, it's a good way to get it. You can also send UCF your scholarship package offered by USF and see if they will come close to it. Have you even applied/been... Source: over 1 year ago

• How do you all afford this school?

  If you reported the raise.me before you got your finaid offer, they may have initially wanted to give you 20k in grants but they give you 18k in grants and 2k in raiseme instead. Source: over 1 year ago

• How do you all afford this school?

  As far as I know, all my merit and raise.me stacked when I got my aid package. Whichever ones they choose to award you get applied, but don't quote me 100% on this. I'd try emailing the financial aid office to make sure though. Source: over 1 year ago

• Should I even bother filling out raise.me?

  My school counselor encouraged us to fill out our profile for raise.me last year to the junior class, but only two of my schools do micro-scholarships & I feel like they'd probably give scholarship offers larger than this anyway based on my stats. I guess it's mostly just the tedious work of typing up my transcript getting to me because I already had to do this twice. Thoughts? Source: over 1 year ago

• A few questions about FIU

  Onto your questions. No, dont pay the $200 deposit. Call them and ask what they want you to do. Yes, FIU accepts raise.me. If your merit tuition scholarship is $1,500 a year, and your raise.me is $2,500 a year, it is likely that what they will do (usually) is replace the merit scholarship with the raise.me microscholarships. As such, instead of $4,000 a year (combined sum), you'll probably get the $2,500 a year.... Source: over 2 years ago