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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, RemoteStorage should be more popular than Freshdesk. It has been mentiond 20 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago
Https://remotestorage.io/ was a protocol intended for this. IIRC the visison was that all applications could implement this and you could provide that application with your remotestorage URL, which you could self host. I looked into this some time ago as I was fed up with WebDAV being the only viable open protocol for file shares/synchronization (especially after hosting my own NextCloud instance, which OOMed... - Source: Hacker News / 11 days ago
Not to be confused with https://remotestorage.io/. - Source: Hacker News / 6 months ago
This doesn't support the various consumer cloud storage APIs, but you've just reminded me of a project I ran into years ago that seems to still be around: https://remotestorage.io/ There's also Solid which attempts to do something similar: https://solidproject.org/. - Source: Hacker News / 6 months ago
I have seen one web app uses the remote storage library. It does fit your criteria, but I don't think there is much traction yet. [0]: https://remotestorage.io/. - Source: Hacker News / 6 months ago
RemoteStorage https://remotestorage.io/ seems to be trying to do this too I also really like the https://sandstorm.io approach which goes a little farther beyond. - Source: Hacker News / 7 months ago
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