Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

ReviewMeta.com Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

ReviewMeta.com mentions (86)

• Bogus online reviews are targeted by US regulators with new, proposed bans

  I'd suggest using both FakeSpot and ReviewMeta together. In the end though, neither should be treated as perfect. They both can give skewed ratings on legitimately good products. It just helps give an idea of if you should be cautious and look into things more before purchasing. Source: about 1 year ago

• Nintendo Licensed SanDisk memory card, fake or not?

  I recommend https://reviewmeta.com if you want to see if the reviews are authentic or not. Source: about 1 year ago

• Amazon has turned in to Ali Express

  This does a pretty good job of filtering out the crap - https://reviewmeta.com/. Source: about 1 year ago

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  This is only for amazon, but https://reviewmeta.com/ checks if reviews under a product are likely to be real or not. Source: about 1 year ago

• Other than this subreddit, where do you look for honest reviews for products before you buy? How do you personally determine if a review is valuable to you?

  I'll also double-check those Amazon reviews with a tool like Reviewmeta to see if they have a high number of suspicious or fake-sounding ratings or comments. Source: over 1 year ago