ShoutOUT is a customer communication platform for personalized SMS campaigns. Users can send unlimited local and international SMS to unlimited contacts. Whether you need to send personalized and custom team alerts, business promotions, event reminders, short links or any type of marketing campaign, ShoutOUT comes with the perfect set of features to cater to them all.
Any SMEs from any industry, including but not limited to hotels, restaurants, education, non profits, Woocommerce, banks, healthcare, talent agencies, real-estate, supermarkets, retail, and other use cases such as inter-office communication systems, weddings invitations and updates, event updates, voting systems, influencer subscriptions can use ShoutOUT to streamline their communications.
Our solutions
Messaging platform and campaign management with bulk SMS, personalization, customization, custom sender ID, URL tracking and analytics. (getshoutout.com)
SMS API for hassle-free two-way messaging & OTP API for two factor authentication code generation and validation. (lite.getshoutout)
Omnichannel messaging platform for SMS, WhatsApp, Messenger, Instagram, with multiple admins and a chatbot. (getshoutout.com/inbox)
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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than ShoutOUT. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Here at ShoutOUT, we’ve been happily operating on Amazon Web Services for years. But there is always room for improvement. Luckily, we have the kind of team that doesn’t hesitate to embrace new technologies that will improve the platform-and that’s the very reason why we decided to try serverless architecture. - Source: dev.to / about 2 years ago
As the next step of ShoutOUT (https://getshoutout.com/) we are going to add integrations to the platform. I would like to know your preferred apps integrate with our SMS platform. Source: over 2 years ago
Hey folks, I am building a business texting tool (https://getshoutout.com/) It’s not built for a very specific market. Product is pretty general in this space. Source: over 2 years ago
Hey Community, we are launching a business texting tool in the US market. You can test our product from anywhere in the world. We appreciate it if you would like to give any feedback on our website content, product onboarding, UI/UX, etc. - https://getshoutout.com/. Source: over 2 years ago
Thanks a lot for the comments! I have already registered the company in the US market. We started Google CPC campaigns with a smaller budget. Yes, we are seeing users registering now. But they are hardly converting to a paid customer.(We are doing well in my market) If you are curious here’s my SaaS product- https://getshoutout.com. Source: over 2 years ago
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