Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | about 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Slidepad Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago

Slidepad mentions (7)

• Apps I use everyday thanks to this sub!

  You'll want to add Slidepad to that list, hehehe; I wish there was a Windows version: https://slidepad.app/. Source: over 1 year ago

• Always visible side-panel with tracking apps

  Thanks, just to confirm is this the app https://slidepad.app ? Ive tried plus in the settings and main screen but it just brings upsettings and browser apps. Source: over 1 year ago

• looking for a browser that pops out on the right side of the screen

  I think you are thinking of Slidepad https://slidepad.app. Source: about 2 years ago

• Macbook for programming/coding

  Pretty much a premium linux experience out of the box, also things like Quicklook make it easy to instantaneously view a ton of files without even opening apps from documents to media files. Especially helpful if you're going through documentation and typically there's a bunch of it in various formats. Without Quicklook, you would have to open a bunch of MS Office apps to view documentation that comes with large... Source: about 2 years ago

• SlideOver for windows

  Hm, no, I am not aware of any feature of that kind being developed by anyone. I have found this https://slidepad.app/ but it's only kind of what you want and MacOS only... Source: about 2 years ago