Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Slides Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Slides mentions (16)

• What software do you use to make presentations?

  (by the way, I use slides.com when I need to prepare something quick, like a presentation at a non-technical meeting; super fast, easy to work with multimedia, and the results can be viewed on multiple devices). Source: about 1 year ago

• Slideshow app with script

  If you want the same functionality with less code, then check out Slides as it's built on the same revealJS framework by the same people. Source: over 1 year ago

• CppCon Slides Software?

  The slide editor is browser based and hosted here: https://slides.com. Source: over 1 year ago

• Looking for ideas on building an interactive intake form

  At my job we have sales members that represent certain products and our reception team takes our buyers through a series of questions to get them to the right sales team member. They aren't hard questions and the process can easily be built as a matrix that spits out a meeting link. I'm a little lost on how to actually build this out and am looking for ideas on ways we can use Hubspot tools (I'm open to other... Source: over 1 year ago

• Is there a FOSS offering remotely as good as PowerPoint?

  RevealJS is pretty awesome. It is kind of designed for developers though. https://slides.com/ is a paid/hosted version of it. Source: over 1 year ago