Software Alternatives, Accelerators & Startups
Register | Login

Freshdesk VS SmartDeploy

Compare Freshdesk VS SmartDeploy and see what are their differences

Atera
Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SmartDeploy logo SmartDeploy

SmartDeploy is hardware-independent imaging software that replaces traditional disk imaging software with single image management and pre-built drivers packs.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • SmartDeploy Landing page
    Landing page //
    2023-09-22

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

SmartDeploy features and specs

  • Ease of Use
    SmartDeploy offers an intuitive interface and streamlined processes, making it easy for IT professionals to deploy and manage applications and operating systems across an organization.
  • Hardware Independence
    This software allows you to create a single image that can be deployed across various hardware models, reducing the time and effort needed in maintaining multiple images.
  • Cloud Management
    SmartDeploy integrates with cloud platforms like Google Drive, OneDrive, and Dropbox, allowing for easy cloud-based deployments and management.
  • Device Driver Management
    The software automates driver management, ensuring that the correct drivers are installed on each system, which enhances system stability and performance.
  • Pre-built Platform Packs
    SmartDeploy provides pre-built platform packs for many hardware models, which simplifies the deployment process and reduces the time needed to prepare images.

Possible disadvantages of SmartDeploy

  • Pricing
    The costs associated with SmartDeploy can be higher compared to other deployment solutions, which might be a concern for smaller businesses with limited budgets.
  • Learning Curve
    While generally user-friendly, SmartDeploy has a learning curve for those unfamiliar with deployment software or its specific features and terminology.
  • Limited OS Support
    The software primarily supports Windows operating systems, which might not be suitable for organizations using a variety of operating systems like Linux or macOS.
  • Complex Network Configuration
    Network deployments can require complex configuration, particularly in environments with multiple subnets or VLANs, which can be challenging for less experienced IT staff.
  • Support Availability
    While SmartDeploy offers customer support, some users have reported delays in response times, which can be a hindrance if immediate assistance is required.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

SmartDeploy videos

+ Add

Install and Configure SmartDeploy on Windows Server 2019!

More videos:

  • Review - WEBCAST: SCCM vs. SmartDeploy: Learn which endpoint management tool is right for you

Category Popularity

0-100% (relative to Freshdesk and SmartDeploy)

Freshdesk

SmartDeploy

Customer Support
100 100%
Customer Support
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
IT Management
0 0%
IT Management
100% 100

User comments

Share your experience with using Freshdesk and SmartDeploy. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and SmartDeploy

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

SmartDeploy Reviews

We have no reviews of SmartDeploy yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Freshdesk seems to be a lot more popular than SmartDeploy. While we know about 12 links to Freshdesk, we've tracked only 1 mention of SmartDeploy. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

SmartDeploy mentions (1)

What are some alternatives?

When comparing Freshdesk and SmartDeploy, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Ivanti Unified Endpoint Manager - Consolidate & supercharge your endpoint security with desktop management software from Ivanti. Discover how to gain greater visibility into your devices while boosting productivity with Ivanti Unified Endpoint Manager.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Toad for MySQL - Toad for MySQL is a freeware development tool that enables you to quickly and efficiently create...

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ESET Endpoint Security - Powerful multilayered protection for desktops, laptops and smartphones

Loading...