Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
As a former classroom teacher of French and Spanish, English Language Arts, and Social Studies, my business now is creating resources for language teachers to tell stories and teach about culture, geography, history, and other content...in a language that may be quite new to the students. So, with that kind of work, you can bet I am always on the lookout for the best tools to visually scaffold the information so it is easier to understand through pictures, icons, and other design elements. I use Storyboard That almost every single day in my work on these materials. Since the resources are for (mostly) children and teens, I prefer a comic or cartoon-y style. Storyboard That is my go-to "character generator." I use it to make and pose characters into scenes and then I combine these groups of characters with Canva, to create PNGs that I then make into presentations for giving mini-lessons in class, texts for kids to read in class, etc. For me, Canva AND Storyboard That together are the perfect solution, and the price is right, for my purposes, as Pixton (which integrates directly with Canva) charges about $500 a year for the rights to replicate your work using their library for commercial purposes, whereas Storyboard That is only $12 or so a month, which includes that permission level for your original compositions. Pixton without that level of permission is about $40 a month, so you would need to think about what the integration of the two would be worth for you in terms of efficiency or the available images and effects in Pixton. For $144 a year, Storyboard That is an excellent option for me. And for free, you can create three active storyboards at a time, so you could potentially use it and never pay a dime.
Based on our record, Freshdesk seems to be a lot more popular than Storyboard That. While we know about 12 links to Freshdesk, we've tracked only 1 mention of Storyboard That. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago
If you're feeling overwhelmed, you can also use free comic book making software like storyboardthat.com. Source: almost 2 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Storyboarder - Storyboarder makes it easy to visualize a story as fast you can draw stick figures.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Boords - Making storyboards can be fiddly.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Pixton - Our goal at Pixton Comics is to enable everyone in the world to make comics.