Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Sunsama might be a bit more popular than Freshdesk. We know about 17 links to it since March 2021 and only 12 links to Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago
Https://sunsama.com - inbox for Slack I spend a TON of time in Slack. I used to feel distracted by unimportant messages and constantly worried about losing track of important messages. Dispatch helps with both issues: i/ Stopping distraction: it's much easier to separate out the important messages from everything else. I can set rules and filters to route messages into different "Inboxes". e.g. Important, Clients,... - Source: Hacker News / about 1 year ago
Sunsama - My clients use Monday, ClickUp, and Asana. Sunsama lets me pull in tasks from all these apps, my email, calendar, and more to plan out my weekly objectives and daily tasks. Source: about 1 year ago
I've been using Sunsama for a few weeks now. It's not perfect, but it's the best I've found so far. Source: over 1 year ago
I've been using sunsama.com for time blocking and it helps manage the best part of my day. Source: over 1 year ago
My productivity "hack" for 2022 was discovering Sunsama[0] a few weeks ago. I was usually using a single text file from which I was removing done items. The problem was that I then didn't remember all those small things I did that added up to big amounts of time. The feeling of time running away without remembering how is really demotivating. With this, I can see on a calendar view when I did what, it's... - Source: Hacker News / almost 2 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Kin Calendar - The simple and connected calendar
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Slack - A messaging app for teams who see through the Earth!