Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than Unlimitedville. We know about 12 links to it since March 2021 and only 10 links to Unlimitedville. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
P.S. Look into this: Https://unlimitedville.com/. Source: about 1 year ago
I am in this exact situation also. 100% work from home and just moved to the country. The highest data cap I found was to use https://unlimitedville.com/ its 500gb, but you can get multiple plans. I may do that I use about .9-1.2TB of throughput a month when I was on the grid. It is a little pricey though, but my best option so it's worth I feel. Source: over 1 year ago
My new internet from unlimitedville.com is giving me amazing speeds! I thought it wasn't possible, but apparently it is! Would highly recommend! My speeds for my online work and gaming are more than enough! Source: over 1 year ago
This is so cool! I highly recommend unlimitedville.com internet if you plan on going on long trips! Definitely worth it! Source: over 1 year ago
Another thing you need when being a full time rv family is internet! A really good place to get it is at unlimitedville.com. Its on the more expensive side, but its very reliable :). Source: over 1 year ago
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