Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

URL Void Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

URL Void mentions (10)

• Is it just me or is AT&T Premier down?

  If I use sites like urlvoid.com and isitdownrightnow.com, they show everything is fine. Source: about 1 year ago

• Amazon Shopping App leaked my data

  But even without a thorough analysis one can easily find out that this is scam. Here is the link to a safety report generated by urlvoid.com. This cite has not been widely banned because it is relatively new. Last week 3 out of 40 scanning engines triggered an alarm. I am pretty sure, that if you perform this check now, there will be more. Source: about 1 year ago

• 1 security vendor flagged this URL as malicious

  I also ran it through urlvoid.com which had 1/40 security venders flag it. This time it was SCUMWARE. Lastly, I ran it through https://safeweb.norton.com/ which said the link was OK. Source: over 1 year ago

• Eero not allowing certain domains

  It's probably a false-positive. If you want to check the domain against DNS blacklists, I favor urlvoid.com for this. Source: over 1 year ago

• This site pretends to be a CS:GO platform (like FACEIT) but it will steal you account information!

  Someone added me as a Steam friend without pretext (A red flag I know) and claimed to have played CS:GO with me on FACEIT recently. This user was now looking for people to play an online tournament with and asked if I wanted to join, but I had to register an account with my steam credentials on this website - htpps://expcup.live/ -. Instead I looked it up on urlvoid.com and found the domain expcup is only two days... Source: over 1 year ago