Freshdesk
Zendesk
Intercom
LiveAgent
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
UseFocus.co
FocusOKR
iBucket
Weekdone
Profit.co
Perdoo
15Five
Tability
Focus is a simple, light and effective software for managing teams, goals and objectives. Create and track your organizational and team OKRs, and check-in once a day for less than 5 minutes to keep your teams on track and focused on the most important goals and objectives. Give kudos to team members for innovating and for hitting team objectives.
Focus is a lightweight tool for effective macro-management.
Managing your team has never been quicker or easier.
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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Before using Focus, our team was spending a lot of time on tasks which did not align with our organization's main objectives. Focus setup was quick and easy, and in the time we have been using it we have seen improvement in team engagement, productivity, and most importantly "Focus" on the organization's top objectives.
Based on our record, Freshdesk seems to be a lot more popular than UseFocus.co. While we know about 12 links to Freshdesk, we've tracked only 1 mention of UseFocus.co. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago
Hey, I'm a founder at Focus - team management tools that allows companies be in sync and increase team performance with OKRs and standups: https://usefocus.co/. Source: almost 3 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
FocusOKR - Focus and achieve your goals using Objectives and Key Results
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
iBucket - A social bucket list apps that helps you achieve your goals & trips. Available for iOS, Android and Web. Dream it. Plan it. Do it.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Weekdone - Market leader and innovator since 2013. Set structured quarterly goals, keep track of activities, and focus on getting real business results. Track weekly progress, provide feedback, and move everyone in a unified direction.