Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Wavve. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Wavve will also make audiograms for social media (https://wavve.co/). Source: over 1 year ago
Headliner.app and wavve.co do the promotion and nothing more. Source: over 1 year ago
I can't tell you how many "consultants" told us that what we were doing wasn't worth the effort because a podcast host was going to build this feature that would make Wavve obsolete. Well, they all did build that feature but they all built poor versions of it and customers still came to us. Source: over 2 years ago
And paid niche is already relatively saturated with already big products e.g. https://veed.io https://headliner.app https://wavve.co and several others, so competing seemed like an uphill battle... Source: almost 3 years ago
In the early days for Wavve& Zubtitle it was direct sales/outreach. We would find people on social media promoting their podcast or video and pitch our tools to them. Source: about 3 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Headliner - Promote your podcast, radio show or blog with video
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
EchoWave.io - Online video maker, with Music Visualizer, and editing tools.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
VEED - Simple Online Video Editing