Weezevent provides more than 300,000 event organisers and leisure venues with innovative technological ticketing and cashless solutions.
Founded in 2008, Weezevent has issued over 100 million tickets for events of all types: including trade shows, concerts, festivals, conferences, sporting activities and more. Importantly we work with events of all sizes, ranging from a handful of attendees to more than a million spectators. Weezevent is also a major player in cashless payment, equipping more than 300 festivals and venues with our WeezPay solution. Hellfest, Lollapalooza, Standon Calling, Alexandra Palace, Lakefest, Valley Fest, Ligue 1 clubs including PSG, the UEFA Euro Fanzone, Red Bull events are among the long list of satisfied clients.
Recording consistently strong growth, the firm is located in London, Paris, Montreal, Madrid, Lausanne and Antwerp. The company operates in over 30 countries and employs 100 members of staff. Weezevent has won Paris’ Grand Prix de l’Innovation award as well as the Fast 500TM EMEA (the prize for the European company with the strongest growth in new technologies over the last five years), an award previously won by Critéo.
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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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