Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | about 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Witeboard Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago

Witeboard mentions (9)

• 🖌️ 5+1 Online Tools for Sketches, Wireframes, Drawings, and Diagrams

  I decided to combine Web Whiteboard and Witeboard together since they are very similar. Great simple online whiteboard tools you should try. Source: 12 months ago

• GMs, how much of your workflow is paper vs electronic?

  100% digital. Scrivener, Obsidian, witeboard (not a misspelling) and google docs cover all my common needs. Graphics software is obviously separate, but witeboard and Obsidian Canvas handles all the doodling I need. Source: about 1 year ago

• What is the best method for online tutoring?

  See if witeboard.com is of any help to you. Source: about 1 year ago

• Whiteboard embed not working

  So I was looking for a whiteboard embed for notion and I saw this website called https://witeboard.com that people were using, however when I try to embed it into my notion it just shows a white embed that I cant do anything in. I was wondering how to get it to work, and if there are any other apps that work. Source: about 1 year ago

• Drawing in Notion

  Yes, sort of. You can embed a whiteboard in Notion which would then allow you to draw. For example, go to witeboard.com, click share at the top right hand corner, then head back to your Notion page, type /embed and paste that link. Source: over 1 year ago