Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than ZapWorks. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Not affiliated, engineers I work with deploy here: https://zap.works/ for webAR. You scan a QR code and animation plays - say on pointing your phone camera at a poster on the wall. Source: over 1 year ago
I've created a few branded AR experiences for clients and I've mostly used a dedicated app like ZappWorks. Source: over 2 years ago
If you are looking for something more accessible, I haven't tested it yet, but zap.works offers this: Https://www.zappar.com/zapbox/. Source: over 2 years ago
Amidst the COVID-19 pandemic, ZapWorks launched the AR-based educational app aimed to instruct users on how to wear surgical masks properly. Technically, this app is also based on a 3D facial landmark detection method. Like the glasses try-on app, this method allows receiving information about facial features and further mask rendering. - Source: dev.to / over 3 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Google ARCore - Google Augmented Reality SDK
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Wikitude SDK - Wikitude’s all-in-one AR SDK combines 3D tracking technology (SLAM), image recognition and tracking, as well as geo-location for apps.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Vuforia SDK - Vuforia is a vision-based augmented reality software platform.