Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than ZbigZ. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Disappointed to see them go. I switched to https://zbigz.com/. a week ago. $99.50/year for their premium. They have been around for awhile. In many ways they are better than filestream, and I have been with them for 6 years. Zbigz has unlimited file storage for unlimited time at unlimited length and can download as many as you like at one time. It is a great place to hold files before they get further... Source: over 1 year ago
PS: There is another site too Zbigz but seems like it does not work in my country without a VPN. Source: over 1 year ago
When you click 'Download' on the site(zbigz.com), it opens another tab, and this is where the built-in download manager takes over when it shouldn't. It interrupts the requests the tab was busy with, and shows the download dialog. If I close the dialog, and reload the page, then Internet Download Manager takes over properly. I think it has something to do with how browsing data is processed, which would explain... Source: about 2 years ago
I am experiencing an issue where when a website(zbigz.com) initiates a download, the built in downlopad manager takes over the download, and not IDM. If I go over to private browsing, and the extension for IDM is enabled, the downloads are taken over by IDM. I've already triend disabling all my other extensions, I've tried removing vivaldi, and my profile and beginning fresh, and the issue persists. Only vivaldi... Source: about 2 years ago
Zbigz.com seems too be down since yesterday ? Does it usually go down this long ? Source: over 2 years ago
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