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Freshservice VS AirDroid Business

Compare Freshservice VS AirDroid Business and see what are their differences

SysAid
SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. featured
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Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.

AirDroid Business logo AirDroid Business

AirDroid Business, an enterprise-grade MDM solution, is designed to enable businesses mobility and productivity through remote access and control, device provisioning, policy application and management, kiosk mode, and geofencing.
  • Freshservice Homepage
    Homepage //
    2024-05-06
  • AirDroid Business Landing page
    Landing page //
    2022-06-20

AirDroid Business MDM Highlights:

  • Multiple enrollment options: Zero-Touch Enrollment, Android Enterprise(AE) Enrollment, Enroll with Device Owner, Regular Enrollment
  • Google Play apps management
  • Unattended remote access
  • Kiosk mode & Policy
  • Remote control with Black Screen security mode
  • Batch operations
  • Tasks & Actions logs
  • Limit incoming/outgoing calls
  • Location tracking
  • Application management service(AMS)
  • Whitelisting and blocklisting browsers & apps
  • Remote monitor devices’ status
  • Real-time alerts & notifications
  • Supports all Android-based endpoints
  • Devices fleet management from a centralized dashboard

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

AirDroid Business features and specs

  • AE Enrollment
    Configure and manage devices quickly
  • Managed Google Play Store
    Download and manage Google Play apps
  • Remote Control
    Remotely control your devices including switching on remote camera and remote keyboard.
  • Remote Monitoring
    Customized monitoring templates to keep tabs on your device performance
  • Remote Access
    Remotely access your devices from your computer anywhere anytime.
  • Member Management
    Manage your team and assign different roles to determine the accessibility to your remote devices
  • Screenshot and screencast tools
    Remotely take screenshots or use screen casting for more efficient workflows
  • Push Notifications
    Push notifications to multiple devices. Check both read and unread status in one dashboard.
  • File Transfer Control
    Transfer or delete files in bulk action.
  • Device Lockdown
    Use Kiosk Mode to lock apps, restrict website URLs, limit WiFi settings and other system settings
  • Mobile Application Management
    Remotely update or release applications by your own preference like country, timezone, date. Run test updates before going official.
  • Location Tracking
    Track your device's real-time location and path history. Set up geofences for monitoring.
  • Automated Alert System
    Set custom triggers and receive automated notifications when devices show abnormal activities
  • Reporting & Analytics
    Get analytics on your inventory details & account activities by creating reports to explore device usage trends like data usage, health signs, and user activities, as well as identity opportunities for optimizations.
  • Device Security & Policy
    Customize your own device security and usage policy to ensure your device safety and corporate data privacy

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

AirDroid Business videos

+ Add

What is Mobile Device Management? | AirDroid Business MDM Features Overview

More videos:

  • Tutorial - Introducing AirDroid Business Admin Console
  • Tutorial - Introducing Easy Remote Control for AirDroid Business
  • Tutorial - AirDroid Business Kiosk Lockdown Software for Android Devices
  • Review - AirDroid Business - Your Best MDM solution for Android! [ Review ]

Category Popularity

0-100% (relative to Freshservice and AirDroid Business)

Freshservice

AirDroid Business

Project Management
100 100%
Project Management
0% 0
Monitoring Tools
41 41%
Monitoring Tools
59% 59
IT Management
100 100%
IT Management
0% 0
Mobile Device Management
0 0%
Mobile Device Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshservice and AirDroid Business

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

AirDroid Business Reviews

  1. Mark Lee
    · Director of IT Operations at Wise Consulting ·
    Easy mobile device management for IT managers

    It really offers a lot of management and security control over android devices and also comes with a quite impressive remote control feature to allow us IT managers to provide remote support and troubleshooting immediately when needed. I think the company is a relatively newer compare to other mdm providers but they have been updating and adding new features quite actively and are always open to take customer's advices for improvements. I'd recommend to give it a try.

    👍 Pros:    Advanced features|Great customer support|Affordable price|Easy to setup
  2. Andrew Meyer
    · Project Manager at Intelligent Marketing, Inc. ·
    Customer Service and Support At Its Best

    Helps us prevent device misuses, ensure device security, and allow us to remotely troubleshooting our customer's devices when it's not working properly. The easy enrollment and the kiosk mode makes manaing device usage a lot easier and secure, especially for customer-facing and interactive devices, we can set rules and restrictions to prevent end-users from exiting kiosk.

    👍 Pros:    Easy to use|Easy user interface|Good customer service|Excellent features|Affordable price
  3. Tyler Mill
    · IT operator ·

    Great customer service and tech support, they sure are knowledgeable of their software and have been really helpful.

10 Best MDM Software: Mobile Device Management Solutions in 2023
AirDroid Business supports the following OS to administrate devices: Windows, macOS, Android, and iOS. Browsers like Chrome, Microsoft Edge, and Firefox are also available. Its user-friendly admin console makes it easy to enroll devices as well as management. AirDroid Business supports cloud and on-premise deployment to give flexible choices to store and secure company data.
Source: www.softwaretestinghelp.com
Top 10 Android Remote Access Tools
AirDroid’s free version enables you to control remote devices, transfer files, and receive text messages on your desktop. You are limited to adding two devices with a free account and can only use 200MB of data monthly. The paid tool allows three devices with no data cap. The AirDroid Business version allows you to pay for the ability to connect and manage more than ten...
Source: www.helpwire.app
8 Best Miradore Alternatives (In-Depth Comparison)
AirDroid Business is mobile device management for android endpoints. It provides deployment, remote troubleshooting, remote monitoring & alerts, and automated app updates.
Source: www.zluri.com

Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

AirDroid Business mentions (0)

We have not tracked any mentions of AirDroid Business yet. Tracking of AirDroid Business recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshservice and AirDroid Business, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

ManageEngine Mobile Device Manager Plus - ManageEngine Mobile Device Manager Plus is an enterprise mobile device management solution that is designed to enhance employee productivity without compromising on corporate security.

Basecamp - A simple and elegant project management system.

Hexnode MDM - Mobile Device Management solution from Hexnode helps you monitor, manage and secure mobile devices across your organization.

Redmine - Flexible project management web application

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

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