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Based on our record, Freshservice should be more popular than Duck DNS. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
If a changing public IP is the problem, take a look at duckdns. Source: over 1 year ago
Why don't you use Dynamic-DNS like https://duckdns.org and have the pi send your IP to the DDNS with script automated to run every 30 mins in crontab. That way you don't need anything like what you talked about and your DDNS would update from the very same pi that you are running the pi on! Source: almost 3 years ago
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