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Freshservice VS EasyVista

Compare Freshservice VS EasyVista and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.

EasyVista logo EasyVista

EasyVista provides ITSM, ITAM, ITFM and non-IT service delivery solution.
  • Freshservice Homepage
    Homepage //
    2024-05-06
Not present

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

EasyVista features and specs

  • User-Friendly Interface
    EasyVista is designed with a user-friendly interface that makes it simple for users to navigate and use its features without extensive training.
  • Customization
    The platform allows for significant customization to tailor workflows and processes to fit an organization’s specific needs.
  • Integration Capabilities
    EasyVista can integrate with a variety of other software systems, which is crucial for organizations looking to create a seamless IT ecosystem.
  • Mobile Access
    The software includes mobile capabilities, allowing users to access and manage IT services and support from their mobile devices.
  • Strong Support and Community
    EasyVista offers strong customer support and has an active community of users and experts, which can be very helpful for troubleshooting and learning best practices.
  • Automation Features
    The platform includes robust automation capabilities which can help reduce manual work and improve efficiency in IT service management.

Possible disadvantages of EasyVista

  • Cost
    Compared to some competitors, EasyVista can be quite expensive, which might be a barrier for small to medium-sized enterprises.
  • Complexity in Advanced Features
    While the basic features are user-friendly, some of the advanced features can be complex and may require additional training or expertise to utilize effectively.
  • Customization Limitations
    Despite its customization capabilities, some users find there are limitations that prevent them from fully tailoring the system to their needs.
  • Occasional Performance Issues
    There have been reports of occasional performance issues, such as slow load times, which can hinder productivity.
  • Implementation Time
    The initial setup and implementation of EasyVista can be time-consuming, requiring significant effort to get everything configured according to an organization’s requirements.

Analysis of EasyVista

Overall verdict

  • EasyVista is generally considered a good option for organizations looking for a robust IT service management solution. It is well-regarded for its flexibility, ease of use, and comprehensive feature set. The platform receives positive reviews from users for its ability to handle complex workflows and its integration capabilities with other IT systems.

Why this product is good

  • EasyVista is a service management platform that offers a variety of features designed to improve IT service delivery and customer satisfaction. It is particularly known for its user-friendly interface, customizable dashboards, and automation capabilities, which can enhance productivity and efficiency. The platform supports ITIL best practices and offers solutions for incident, problem, change, and asset management.

Recommended for

    EasyVista is recommended for mid-sized to large enterprises that require scalable service management solutions. It is suitable for industries that need IT service management, including education, healthcare, finance, and telecommunications. Organizations looking for a solution to streamline their IT processes and enhance user experience may find EasyVista to be a valuable asset.

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

EasyVista videos

+ Add

EasyVista Domains and Why You Should Care

More videos:

  • Review - New IT needs New Thinking - A video introduction to EasyVista

Category Popularity

0-100% (relative to Freshservice and EasyVista)

Freshservice

EasyVista

Project Management
92 92%
Project Management
8% 8
Help Desk
67 67%
Help Desk
33% 33
IT Management
100 100%
IT Management
0% 0
Service Desk
0 0%
Service Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshservice and EasyVista

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

EasyVista Reviews

We have no reviews of EasyVista yet.
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Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

EasyVista mentions (0)

We have not tracked any mentions of EasyVista yet. Tracking of EasyVista recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshservice and EasyVista, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Basecamp - A simple and elegant project management system.

SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

Redmine - Flexible project management web application

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

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