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Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.
RKL eSolutions - Since our founding in 2002, RKL eSolutions has provided business management software and customized IT/Networking solutions for businesses across the United States.
Basecamp - A simple and elegant project management system.
Computrack Solutions - Computrack provide specialized Salesforce and Sage software solutions to support and assist your businesses Accounting, CRM, Operations and HRMS needs. Consulting, Implementation, Training, Reporting, Cloud.
Redmine - Flexible project management web application
Pur-Logic Solutions - Pur-Logic Solutions is an Authorized Partner for Sage in Toronto. Sage ERP 300 (Accpac), Sage Intacct, Sage CRM, Sage BusinessVision, Sage X3 and Sage HRMS.