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Based on our record, Freshservice should be more popular than Micro-SaaS. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
There is a big community of indie hackers and solopreneurs on Twitter and other online forums (like indiehackers.com). Start with the interviews from indiehackers indiehackers.com/interviews and also read more about microsaas https://microsaas.one/. Follow Pieter Levels and read his book https://readmake.com/. Source: almost 2 years ago
Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.
The SaaS Playbook - The top SaaS resources and best practices, weekly.
Basecamp - A simple and elegant project management system.
Sans Francisco - A collection of tools and resources for designers
Redmine - Flexible project management web application
SaaS Weekly - Weekly Newsletter for SaaS via Hiten Shah