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Freshservice VS Microsoft Intune

Compare Freshservice VS Microsoft Intune and see what are their differences

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Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.

Microsoft Intune logo Microsoft Intune

Microsoft Intune is a cloud-based mobile device and application management solution.
  • Freshservice Homepage
    Homepage //
    2024-05-06
  • Microsoft Intune Landing page
    Landing page //
    2023-03-30

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

Microsoft Intune features and specs

  • Comprehensive Device Management
    Microsoft Intune allows for robust and flexible device management across a variety of platforms including Windows, macOS, iOS, and Android.
  • Integration with Microsoft Ecosystem
    Intune integrates seamlessly with other Microsoft products like Azure Active Directory and Office 365, providing a unified management experience.
  • Cloud-Based Solution
    Being a cloud-based service, Intune reduces the need for on-premise hardware and infrastructure, simplifying deployment and management.
  • Security Features
    Intune offers advanced security features such as conditional access policies, app protection policies, and data encryption to help protect corporate data.
  • Scalability
    Intune can easily scale according to the size and needs of the organization, making it suitable for both small and large enterprises.

Possible disadvantages of Microsoft Intune

  • Learning Curve
    Given its extensive capabilities and integration points, there can be a steep learning curve for administrators new to the platform.
  • Cost
    While offering comprehensive features, Intune can be more expensive compared to some other MDM solutions, which might be a consideration for budget-conscious organizations.
  • Internet Dependency
    As a cloud-based service, a reliable internet connection is required for optimal performance and management tasks, which may not be ideal for areas with poor connectivity.
  • Complexity
    The extensive feature set and the range of policies and configurations can make the initial setup and ongoing management complex and time-consuming.
  • Third-Party Integration
    While Intune integrates well with Microsoft products, integration with third-party applications and systems can sometimes be less straightforward or limited in functionality.

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Microsoft Intune videos

+ Add

Microsoft Intune - How it works

More videos:

  • Demo - Real World Management of Devices with Microsoft Intune and Azure Active Directory | Demo Heavy
  • Tutorial - Microsoft Intune Tutorial

Category Popularity

0-100% (relative to Freshservice and Microsoft Intune)

Freshservice

Microsoft Intune

Project Management
100 100%
Project Management
0% 0
Monitoring Tools
67 67%
Monitoring Tools
33% 33
IT Management
74 74%
IT Management
26% 26
Office & Productivity
0 0%
Office & Productivity
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshservice and Microsoft Intune

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Microsoft Intune Reviews

10 Best MDM Software: Mobile Device Management Solutions in 2023
Microsoft Intune is a specialized mobile device management app that gives users an integrated console for managing enterprise apps and mobile devices. Although it is a part of the Azure portal, you can also use it as a standalone solution.
Source: www.softwaretestinghelp.com

Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

Microsoft Intune mentions (0)

We have not tracked any mentions of Microsoft Intune yet. Tracking of Microsoft Intune recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshservice and Microsoft Intune, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Soti MobiControl - SOTI MobiControl is an enterprise mobility management solution.

Basecamp - A simple and elegant project management system.

Jamf Pro - Jamf Pro is comprehensive enterprise management software for the Apple platform, simplifying IT management for Mac, iPad, iPhone and Apple TV.

Redmine - Flexible project management web application

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

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