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Freshservice VS NewRelic

Compare Freshservice VS NewRelic and see what are their differences

SysAid
SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. featured
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Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.

NewRelic logo NewRelic

New Relic is a Software Analytics company that makes sense of billions of metrics across millions of apps. We help the people who build modern software understand the stories their data is trying to tell them.
  • Freshservice Homepage
    Homepage //
    2024-05-06
  • NewRelic Landing page
    Landing page //
    2023-10-05

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

NewRelic features and specs

  • Comprehensive Monitoring
    New Relic provides a wide range of monitoring capabilities including application performance, infrastructure, and real user monitoring, offering a holistic view of your system's health.
  • Real-Time Data
    New Relic offers real-time analytics and insights, enabling quick identification and resolution of issues as they occur.
  • Advanced Alerting
    New Relic's advanced alerting system allows you to set customizable thresholds and get notified through various channels, helping to proactively manage potential issues.
  • User-Friendly Interface
    The platform features an intuitive, user-friendly interface that makes it easy to navigate and visualize data, even for less experienced users.
  • Integration Capabilities
    New Relic integrates seamlessly with many other tools and platforms, making it easy to incorporate into existing workflows.
  • Scalability
    Whether you have a small startup or a large enterprise, New Relic scales easily with your growing needs.
  • Comprehensive Documentation and Support
    New Relic offers extensive documentation and a variety of support options including forums, customer support, and a vibrant community.

Possible disadvantages of NewRelic

  • Cost
    New Relic can be expensive, especially for smaller businesses or startups that may not have a large budget for monitoring tools.
  • Complexity
    While New Relic offers a lot of features, it can also be complex to set up and configure, requiring significant time and expertise.
  • Performance Impact
    In some cases, the agents and monitoring tools can add overhead to the monitored systems, potentially affecting performance.
  • Data Storage Limits
    Lower-tier plans come with limits on data retention and storage, which may not be sufficient for some businesses with high data requirements.
  • Steep Learning Curve
    The breadth of features and capabilities can result in a steep learning curve for new users, making it challenging to fully leverage the platform's potential quickly.

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

NewRelic videos

No NewRelic videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Freshservice and NewRelic)

Freshservice

NewRelic

Project Management
100 100%
Project Management
0% 0
Monitoring Tools
22 22%
Monitoring Tools
78% 78
IT Management
100 100%
IT Management
0% 0
Performance Monitoring
0 0%
Performance Monitoring
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshservice and NewRelic

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

NewRelic Reviews

New Relic vs. Scout: Which Is The Right APM For You?
The top portion of the page is similar between New Relic and Scout: a breakdown of time spent by category (ex: Ruby, Database, External HTTP services, etc) over time. You can view data across similar timeframes in both Scout and New Relic (New Relic offers three months of data in their Pro package and Scout can do the same in their custom plans).
Source: scoutapm.com
Best New Relic Alternatives for Application Performance Monitoring (Cloud & SaaS)
Pingdom Server Monitor, which was formerly Scout Server Monitoring App which was acquired by Pingdom, has superior performance to New Relic, in particular when comparing response times, as seen in comparisons below. Ping Server Monitor comes ahead of New Relic in almost every single Response Time test and benchmark, beating it by almost 20x in terms of overhead.
Source: www.ittsystems.com
10 Best Application Monitoring Tools for all Platforms
The NewRelic is a one of the best application performance management and monitoring software that gives you a deep analysis to the app stack. New Relic offers a real-time status checking of the app’s availability. It also gives email alerts and real-time notification.
Source: www.technig.com
Best DataDog Alternatives, Replacements & Competitors for Application & Log Monitoring
New Relic is an application/infrastructure performance management software designed for DevOps. The basic platform gives you real-time insights on the full stack of your cloud apps and infrastructure. New Relic can keep track of your apps whether is on-premises, on the cloud, or in hybrid environments.
Source: www.pcwdld.com
Top 15 Website Monitoring Tools
New Relic is very well known in the performance and developer community for providing a lot of different features and has been around since 2008. New Relic gives you deep performance analytics for every part of your software environment. You can easily view and analyze massive amounts of data, and gain actionable insights in real time. They do provide uptime alerts and...
Source: www.keycdn.com

Social recommendations and mentions

Based on our record, NewRelic seems to be a lot more popular than Freshservice. While we know about 99 links to NewRelic, we've tracked only 3 mentions of Freshservice. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

NewRelic mentions (99)

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What are some alternatives?

When comparing Freshservice and NewRelic, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Basecamp - A simple and elegant project management system.

Zabbix - Track, record, alert and visualize performance and availability of IT resources

Redmine - Flexible project management web application

Dynatrace - Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!

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