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Freshservice VS Quest KACE

Compare Freshservice VS Quest KACE and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
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  3. » Reviews
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Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.

Quest KACE logo Quest KACE

Provision, manage, secure, and service all network-connected devices
  • Freshservice Homepage
    Homepage //
    2024-05-06
  • Quest KACE Landing page
    Landing page //
    2023-09-22

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

Quest KACE features and specs

  • Comprehensive Endpoint Management
    Quest KACE offers a wide range of features to manage endpoints, including inventory management, software distribution, and patch management.
  • Scalability
    The platform is designed to scale according to the needs of small, medium, and large enterprises, making it versatile for various business sizes.
  • Ease of Use
    Quest KACE features an intuitive interface that simplifies complex IT management tasks, reducing the learning curve for IT staff.
  • Automated Patch Management
    The system provides automated patch deployment, which helps in maintaining security by ensuring systems are up to date.
  • Asset Management Capabilities
    KACE provides robust asset management functions, enabling IT departments to track and optimize IT assets effectively.

Possible disadvantages of Quest KACE

  • Cost
    The pricing model for Quest KACE can be high for smaller organizations or those with limited IT budgets.
  • Complexity in Setup
    Initial setup and configuration can be complex and resource-intensive, requiring a level of IT expertise for optimal deployment.
  • Customization Limitations
    While robust, the platform may have limitations in customization, which could be a drawback for organizations with very specific needs.
  • Performance Issues
    Some users report performance slowdowns, especially when managing a large number of endpoints.
  • Learning Curve for Advanced Features
    While basic functionalities are user-friendly, more advanced features may require additional training or experience.

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Quest KACE videos

+ Add

Quest KACE software audit and compliance tools help maximize ROI

More videos:

  • Review - Quest KACE automates and secures patch management

Category Popularity

0-100% (relative to Freshservice and Quest KACE)

Freshservice

Quest KACE

Project Management
100 100%
Project Management
0% 0
Monitoring Tools
94 94%
Monitoring Tools
6% 6
IT Management
100 100%
IT Management
0% 0
Tool
0 0%
Tool
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshservice and Quest KACE

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Quest KACE Reviews

We have no reviews of Quest KACE yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

Quest KACE mentions (0)

We have not tracked any mentions of Quest KACE yet. Tracking of Quest KACE recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshservice and Quest KACE, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Symantec Client Management Suite - Symantec Client Management Suite automates time-consuming and redundant tasks for deploying...

Basecamp - A simple and elegant project management system.

System Center Configuration Manager - Simplify your datacenter and IT management for increased agility and performance with Microsoft System Center 2016.

Redmine - Flexible project management web application

SmartDeploy - SmartDeploy is hardware-independent imaging software that replaces traditional disk imaging software with single image management and pre-built drivers packs.

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