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Freshservice VS SupportYourApp

Compare Freshservice VS SupportYourApp and see what are their differences

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Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
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SupportYourApp logo SupportYourApp

Connecting talented people with the blooming IT industry to help them grow faster by outsourcing support.
  • Freshservice Homepage
    Homepage //
    2024-05-06
  • SupportYourApp Landing page
    Landing page //
    2022-09-14

SupportYourApp is a Support-as-a-Service company that provides secure technical and customer support for growing startups and tech companies around the globe.

Our mission is to make the first customer a forever customer. We accomplish it by providing secure customer care powered by human empathy and tech solutions exceeding the in-house-like quality of service.

We offer: 12 years of experience

1200 professionals on a team 250+ clients from over 30 countries 55 operational languages PCI/DSS L1 Service Provider ISO/IEC 27001:2013 certification GDPR-, CCPA-, and HIPAA-compliance Amazing team connectivity and responses within 24 h Refined processes of onboarding, integration and communication Customer-obsessed consultants with exceptional language skills

Our services include, but are not limited to: Customer support (Front desk, Tier 1) Technical support (Tier 1-3) Call center services Back-office (data entry, content moderation & enrichment) Data annotation Staff augmentation (web & software developers, UX/UI designers, QA)

Every company is different and requires a unique experience. That’s why we don’t offer one-fits-all solutions, but approach every client individually.

Freshservice videos

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Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

SupportYourApp videos

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Ivan Ablamskyi from Coppertino about SupportYourApp

Category Popularity

0-100% (relative to Freshservice and SupportYourApp)

Freshservice

SupportYourApp

Project Management
100 100%
Project Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Help Desk
78 78%
Help Desk
22% 22

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshservice and SupportYourApp

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

SupportYourApp Reviews

We have no reviews of SupportYourApp yet.
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Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago

SupportYourApp mentions (0)

We have not tracked any mentions of SupportYourApp yet. Tracking of SupportYourApp recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshservice and SupportYourApp, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Basecamp - A simple and elegant project management system.

Influx - Customer support as a service

Redmine - Flexible project management web application

Ticksy - Simple, beautiful customer support.

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