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Frill VS Zupport

Compare Frill VS Zupport and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Frill logo Frill

A better way to collect customer feedback

Zupport logo Zupport

Live Customer Support Chat for SaaS Companies
  • Frill Landing page
    Landing page //
    2023-08-20
  • Zupport Pioneering SaaS Customer Support
    Pioneering SaaS Customer Support //
    2024-11-08
  • Zupport Handle Duplicate Issues
    Handle Duplicate Issues //
    2024-11-08
  • Zupport In-App Feature Request
    In-App Feature Request //
    2024-11-08

Zupport AI is the first Customer Support service for SaaS companies.

SaaS companies face a wide range of issues regarding Customer Support, and we built Zupport AI to help them easily solve those issues.

Because of how our system is built, SaaS companies will require less time to solve the issues and fewer agents.

Zupport AI can: - Learn from past issues and provide customer solutions without human assistance. - It can automatically escalate the conversation to a human agent when the issue can’t be solved with the knowledge the AI has. - Provide solutions to customer issues from a range of sources, such as your website, knowledge base (which can also be hosted by us), FAQs, previous issues, etc.

Our goal is your success and your customer happiness. Integrating Zupport will increase customer satisfaction, which means more revenue for your SaaS company.

Frill

Website
frill.co
Pricing URL
Official Frill Pricing
$ Details
freemium $25.0 / Monthly (100 active user ideas)
Platforms
-
Release Date
-
Edit details

Zupport

Website
zupport.ai
Pricing URL
Official Zupport Pricing
$ Details
paid Free Trial $29.0 / Monthly (per user)
Platforms
SaaS
Release Date
2024 May
Startup details
Country
United States
State
Delaware
City
Dover
Employees
1 - 9
Edit details

Frill features and specs

  • User-friendly Interface
    Frill offers an intuitive and easy-to-navigate user interface, making it accessible for users of all experience levels.
  • Customizable Boards
    Users can customize their feedback boards to align with their brand's aesthetics and requirements, providing a more personalized experience.
  • Feature Prioritization
    Frill enables teams to prioritize suggestions and feedback, helping to focus on the most impactful changes and enhancements.
  • Integration with Popular Tools
    Frill integrates seamlessly with other popular tools and platforms, such as Slack, Zapier, and Intercom, promoting better workflow efficiency.
  • Public and Private Boards
    Frill allows for the creation of both public and private boards, giving flexibility in sharing feedback and ideas internally or with customers.

Possible disadvantages of Frill

  • Cost
    Frill offers various pricing plans, which might be expensive for small businesses or startups with limited budgets.
  • Limited Advanced Features
    While Frill is user-friendly, it may lack some advanced features required by larger enterprises with more complex feedback management needs.
  • Dependency on Integrations
    For full functionality, users may rely heavily on integrations with other tools, which can be a limitation if those tools are not already in use.
  • Learning Curve for Customization
    Despite its user-friendly nature, there might be a slight learning curve for users to fully customize their boards and utilize all features effectively.
  • Limited Analytics
    The platform might offer limited in-depth analytics compared to specialized feedback analysis tools, which can be a drawback for data-driven decision-making.

Zupport features and specs

  • AI Customer Support
    Customer Support for SaaS Companies
  • Help Center
    Multilingual, SEO-friendly help center for SaaS products
  • Feature Requests
    Get valuable feedback from customers
  • Slack Synchronization
    Synchronize your conversations with Slack

Frill videos

+ Add

Frill review | Collect Your Customer Feedback

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Zupport videos

No Zupport videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Frill and Zupport)

Frill

Zupport

Customer Feedback
100 100%
Customer Feedback
0% 0
AI
0 0%
AI
100% 100
User Feedback
100 100%
User Feedback
0% 0
AI Chatbots
0 0%
AI Chatbots
100% 100

Questions and Answers

As answered by people managing Frill and Zupport.

What makes your product unique?

Zupport's answer:

Zupport is designed for SaaS companies and for the unique challenges that they face.

Why should a person choose your product over its competitors?

Zupport's answer:

Zupport AI was designed exclusively to solve SaaS companies' customer support issues. As Zupport is at the beginning of its journey, it can offer a wide range of features that customers can request.

How would you describe your primary audience?

Zupport's answer:

  • Head of Customer Support and Success;
  • SaaS companies.

What's the story behind your product?

Zupport's answer:

We decided to launch ZupportAI after being involved in multiple SaaS products and seeing first-hand the issues faced by SaaS companies regarding customer support and customer satisfaction.

User comments

Share your experience with using Frill and Zupport. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Frill and Zupport

Frill Reviews

  1. Denis Anisimov
    · CTO at Introwise ·
    Easy to embed and customize

    We are using Frill to collect user feedback and feature requests, as well as post announcements about new feature updates to our users.

    I love how easy it was to connect Frill with our own system, including SSO support for seamless users authentication. We also integrated the Frill widget right into our product user's dashboard so it's easy to distribute announcements and collect new feature ideas this way.

    One of the most satisfying product experiences I've had with a tool for our business. Their customer support is top-notch as well.

    🏁 Competitors: Nolt.io, Upvoty
    👍 Pros:    Inexpensive|Customizable|Fast|Great customer support|Well designed
  2. Sam Hulick
    · CEO at ReelCrafter ·
    Best one!

    Frill is thoughtfully designed and simple to use while offering a complex and powerful level of customizability. It integrates seamlessly into our web app and has become a crucial part of the feedback loop with our customers

    🏁 Competitors: Canny.io
10 Best Canny Alternatives and Competitors in 2025
Frill is a customer feedback management tool you can use as a web app or widget. Use the customization features to build unique boards where you brainstorm ideas and meet customer needs. 🧠
Source: clickup.com
Top 10 FeatureBase alternatives you should evaluate in 2024
With its simple design and easier supports, Frill (opens in new tab) can be one of the best alternatives for Featurebase. Frill has an updated and modern UI and it is simple to use. Also Frill is a language friendly software which can translate into any language. Though it has several attracting features, Frill’s drawback should also be taken into consideration.
Source: featureos.app
17 Best Canny Alternatives in 2024
Frill helps companies engage with their customers, gather feedback and prioritize feature requests. It also allows companies to create online communities where users can discuss products and services with each other.
Source: supahub.com

Zupport Reviews

We have no reviews of Zupport yet.
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Social recommendations and mentions

Based on our record, Frill seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Frill mentions (2)

Zupport mentions (0)

We have not tracked any mentions of Zupport yet. Tracking of Zupport recommendations started around Sep 2024.

What are some alternatives?

When comparing Frill and Zupport, you can also consider the following products

Canny.io - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

VMate AI - Chat with AI NSFW Character Online with No Filters

Upvoty - User feedback in 1 simple overview 🔥

UseAPI.net - Experimental API for Midjourney, Mureka, Runway, MiniMax, InsightFaceSwap, Pika & PixVerse

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

undressai.tools - Introducing undressai.tools: Transform any image into a stunning nude in seconds with our advanced AI technology. Experience the best in photo nudification.

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