Based on our record, Front seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I considered trying to use one of the integration user licenses ($10 a month) or maybe something else? These emails are coming from the "Front" email service (front.com). Source: 7 months ago
Google image search say it's this: https://front.com/. Source: about 1 year ago
I also googled "Shift alternatives" and found front.com which has a web application. Source: about 1 year ago
I agree with others in this thread that app-based is probably the way to go - especially if you're just building for one person. Just be sure she enables push notifications with the same settings as SMS. Others have mentioned Frontline (FYI: this product is end-of-sale), Crisp, and SpokePhone. I would also add Front as a potential app to check out as they have similar functionality. Source: over 1 year ago
For the inbox with messages, email, sms and web chat, I think Front may be what you're looking for. Source: over 1 year ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
PhoneLeash: SMS/MMS forwarding - PhoneLeash: SMS/MMS forwarding app offers features that let you forward your desired text messages and multimedia messages to your email or your other mobile phone so that you can access them later.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Seecrypt - Seecrypt app allows users to do secure voice and conference calls by using advanced encryption features so they can contact their friends, colleagues, and family members without any privacy issues.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
SMS Plus - SMS Plus app offers features that let you forward text messages through internet connection as well as through other social media platforms.