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Gainsight VS ProProfs Help Desk

Compare Gainsight VS ProProfs Help Desk and see what are their differences

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Gainsight logo Gainsight

Customer Success for the New Enterprise

ProProfs Help Desk logo ProProfs Help Desk

Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.
  • Gainsight Landing page
    Landing page //
    2023-05-13
  • ProProfs Help Desk Landing page
    Landing page //
    2018-10-18

ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.

The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Features:

  • Canned responses and rule-based automated messages
  • Shared inbox
  • Ticket prioritization
  • Collaborative email
  • Issue tracking in one place
  • Timely response to child tickets
  • Tickets surveys
  • Email Integration
  • Instant support
  • Faster ticket resolution
  • Anytime, anywhere access
  • Incident management
  • No spot solution delays
  • Child ticket creation to track internal subtasks
  • Issue resolution progress review

Gainsight videos

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Gainsight Product Overview

ProProfs Help Desk videos

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How to Set up Your Help Desk in Under 5 Minutes

Category Popularity

0-100% (relative to Gainsight and ProProfs Help Desk)

Gainsight

ProProfs Help Desk

Customer Success
100 100%
Customer Success
0% 0
Help Desk
38 38%
Help Desk
62% 62
Customer Experience Management
100 100%
Customer Experience Management
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Gainsight and ProProfs Help Desk

Gainsight Reviews

We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
Because Gainsight is integrated into Salesforce, you will first need to create a Salesforce account in order to install the Gainsight into your product. Gainsight offers you great customer success metrics and analytics, but not exceptional UI and in-app experiences.
Source: userpilot.com

ProProfs Help Desk Reviews

  1. Effective Team Collaboration and Ticket Resolution

    The real-time collaboration feature in ProProfs Help Desk speeds up issue resolution by allowing team members to leave internal comments, share files, and communicate within the platform. The mobile app could use more features and a better user interface for easier ticket management on the go. Overall, ProProfs Help Desk excels in team collaboration and ticket resolution, seamlessly integrating with ProProfs' suite of products.

  2. Love this help desk software!

    I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.

    🏁 Competitors: Freshdesk, Zoho Desk, Vision Helpdesk, HelpDesk, Zendesk
    👍 Pros:    Great customer support|Design|Trusted|Good price
    👎 Cons:    Few integrations
  3. Customers Simply Love Our Quick Resolutions!

    There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,

    👍 Pros:    Affordable price, easy to use, easy user interface, advanced features, prioritization framework, data protection and security, best customer support, knowledge base, chat messenger, simple to set up, free basic plan, feature rich
    👎 Cons:    Few integrations
Top 13 Freshdesk alternatives and competitors for 2024
ProProfs Help Desk provides multichannel support through a shared inbox. The interface looks a lot like Gmail, offering a familiar user experience for many. The platform features automation that allows you to configure ticket assignments or round-robin distribution. Automated alerts and notifications keep agents aware of priority tickets and prewritten responses for faster...
Source: www.zendesk.com

What are some alternatives?

When comparing Gainsight and ProProfs Help Desk, you can also consider the following products

Totango - Totango is a Customer Success Software Platform

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Churnzero - ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Planhat - Customer success has changed. Meet the modern Customer Platform!

osTicket - osTicket is a widely-used open source support ticket system.

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