Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Gather Town should be more popular than Freshdesk. It has been mentiond 68 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Tools like Gather Town to encourage more ad hoc group interaction. One team I led used this tool daily for nearly a year, and the frequency and quality of our interactions were on par with an in-person office. - Source: dev.to / 10 months ago
Well, after some more googling I found a good candidate: gather.town if anyone is interested. Source: about 1 year ago
Our Guides will host live sessions throughout the April 28-30th weekend in our custom http://gather.town space to spark connections and learning among global participants. You'll form diverse teams, uncover shared goals, and explore a wide range of issues through the lens of Complexity! Source: about 1 year ago
I'm really digging gather.town for this. Our team has it set up & the ad-hoc "meetings" have gone up tremendously. You can choose to engage or not but it seems to be way more informal than slack for a quick sync, which is a gigantic strength imo. Source: over 1 year ago
As mentioned above by @yowzas648 you should check out https://gather.town We started using it this week with my team and it is game changing, it does exactly what you just described. Source: over 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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