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Genpact VS Salesforce Service Cloud

Compare Genpact VS Salesforce Service Cloud and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Genpact logo Genpact

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • Genpact Landing page
    Landing page //
    2022-11-10
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

Genpact videos

+ Add

Genpact Company Full Details in Hindi : Case Study | Genpact Interview Analysis

More videos:

  • Review - 'He Is Innocent’: Wife of Genpact Employee Who Committed Suicide | The Quint
  • Review - Rajlakshmi talks about the Genpact advantage

Salesforce Service Cloud videos

+ Add

Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to Genpact and Salesforce Service Cloud)

Genpact

Salesforce Service Cloud

Business & Commerce
100 100%
Business & Commerce
0% 0
Help Desk
0 0%
Help Desk
100% 100
Marketing Platform
100 100%
Marketing Platform
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using Genpact and Salesforce Service Cloud. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genpact and Salesforce Service Cloud

Genpact Reviews

We have no reviews of Genpact yet.
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Salesforce Service Cloud Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Salesforce Service Cloud is an ideal alternative for teams using Salesforce CRM. Salesforce Service Cloud seamlessly integrates with other Salesforce products to provide a better customer experience.
Source: www.bolddesk.com
The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

Social recommendations and mentions

Based on our record, Genpact seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Genpact mentions (1)

  • I think Yahoo are missing the word 'shorts' in here somewhere. In what world does MS (already partnered with GS) hurt GameStop with the acquisition of one of the world's biggest publishers for a company THAT SELLS COMPUTER GAMES!!!
    Genpact.com Digitally transforming the world’s biggest companies. Just putting it out there. Source: over 2 years ago

Salesforce Service Cloud mentions (0)

We have not tracked any mentions of Salesforce Service Cloud yet. Tracking of Salesforce Service Cloud recommendations started around Mar 2021.

What are some alternatives?

When comparing Genpact and Salesforce Service Cloud, you can also consider the following products

Sequoia - Big studio audio production, broadcasting, post-production and mastering

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Execupay - Execupay is the leader in providing full service Payroll and HR Services for over 40 years. Build, pay, manage and retain your team, with our low prices.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Mercer - Mercer is a global consulting leader helping clients around the world advance the health, wealth and careers of their most vital asset — their people.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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